We offer returns on most items
Damaged, defective or incorrect item?
We'll make it right! Contact us directly at
service@zulily.com or 877-779-5615
Just follow these steps
Submit your return within 30 days
Steps to return an item include
In My Orders, select "return item" under the eligible item's name
Submit your return & print out your shipping label
Affix the label to package & drop off at any USPS location
Once we receive & process your return, we'll issue your store credit
FAQ
What if my item was damaged or defective, or I received the wrong item?
We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at service@zulily.com or 877-779-5615 so we can make things right.
What are your return fees?
For all returns, no matter how many items are in the return, the fee is $4.95. This flat shipping & handling fee covers labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. You’ll see your estimated store credit total, minus the shipping & handling fee(s), before you submit your return online.
How will I be refunded for my return?
We generally issue refunds for returns in the form of store credit that’s applied directly to your zulily.com account — rather than to the original methods of payment (e.g., Visa or PayPal). However, if you return items that were purchased using your Zulily credit card, we’ll issue a refund to that account, minus applicable shipping & handling fee(s).
Which items are NOT eligible for return?
Items not eligible for return include: swimwear, intimate apparel, personalized items, food, makeup, personal hygiene items (i.e., face masks), furniture, heavy/bulky items, some electronics, and some luxury goods. To determine return eligibility, check the item’s product details page or your My Orders page.
Additionally, in order to receive store credit, all returned items must be unused, unaltered, and in their original packaging with tags attached. Be sure to include any warranty cards and accessories, if applicable. Apparel must also be unworn and unwashed.
What if my item was damaged or defective, or I received the wrong item?
If there’s an issue with the item you received, go to My Orders to start your return request — no need to call. We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right!
How many days do I have to make a return?
Once you receive a return-eligible item, you have 30 days to submit a return request and ship your item to us.
What are your return fees?
For all returns, no matter how many items are in the return, the fee is $4.95. This flat shipping & handling fee covers labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. You’ll see your estimated store credit total, minus the shipping & handling fee(s), before you submit your return online.
My return is being reviewed. What does this mean?
To help make any issues right, we might ask our Customer Service team to personally review your return request. They’ll follow up with an email response within one business day.
Do you accept returns outside of the US?
Returns are available to US members only for products shipped within the US (including APO/FPO/DPO addresses) and returned to Zulily from within the US.
Do I need to buy a box from USPS?
No. You can use the box that the item was shipped in or any sturdy box.
I lost my return label. How can I reprint it?
You can access your label through the link provided in your return email, or by going to your My Orders page, where you can click the “view return status” link next to the item you’re returning.
When will my store credit be available?
Your store credit will be available approximately five (5) business days after your return is received and processed.
Can I return a gift?
Gifts may be returned for store credit. Please contact Customer Service through the chat feature on our Contact Us page, email us at service@zulily.com or call us at 877-779-5615.
What is the "PayPal Return Shipping on Us" program?
For purchases made using a PayPal account, you may request reimbursement from PayPal for certain return shipping costs. Limitations apply. See PayPal for program details and terms & conditions.
Can you put store credit in my Zulily credit card account?
If you return an eligible item purchased with the Zulily credit card, we'll issue a refund to your Zulily credit card account instead of store credit. For items that were purchased using other methods of payment, such as PayPal or Visa, our policy is to issue return refunds in the form of store credit. Store credit will be applied to your zulily.com account; you can check your store credit balance on the Invites & Credits page any time.
What if I paid with Smart-pay?
Billing will continue for Smart-pays until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return. If you used your Zulily credit card to pay for the items with Smart-pay, we'll issue a refund to your credit card account instead of store credit.
How do I use my store credit?
Any store credits on your account are typically applied automatically during checkout, but cannot be used with PayPal express checkout. Please contact Customer Service through the chat feature on our Contact Us page, through email at service@zulily.com or call 877-779-5615 before placing your order if you are unsure about how to use your store credit.